RETURN & REFUND POLICY

Last Updated: August 28, 2026

At Cedar’s Gourmet LLC, we want our customers to receive their orders in good condition and exactly as expected. Because we sell food and consumable products, returns are subject to restrictions for food safety and quality reasons.

FOOD PRODUCTS – NO GENERAL RETURNS

Due to food safety and quality requirements, we generally do not accept returns or exchanges of food or consumable products after they have been delivered.

This includes unopened products unless Cedar’s Gourmet has specifically authorized the return.

Please contact us before attempting to return any product. Products sent back without prior authorization may not be eligible for a refund.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, leaking, broken, defective, or otherwise unusable, please contact us as soon as possible after delivery.

Please provide:

• Your name and order number

• A description of the problem

• Photos of the affected product

• Photos of the shipping box and packaging when shipping damage is involved

Please do not discard the product or packaging until we have reviewed your claim, as photographs or additional information may be required.

Once we review the issue, we may provide a replacement, refund, or store credit, depending on the circumstances.

INCORRECT ORDERS

If we send you the wrong product or an item is missing from your order, please contact us promptly.

Once the issue is verified, we will work to correct the order at no additional cost to you, which may include sending the correct or missing product or issuing an appropriate refund.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order if it has not yet been processed, prepared, or shipped.

Once an order has entered processing or has been shipped, we may be unable to cancel it.

CHANGE OF MIND

Because our products are food and consumable goods, we generally cannot provide returns, exchanges, or refunds because of a change of mind, personal taste preference, or because a customer no longer wants the product.

We encourage customers to review product descriptions, ingredients, sizes, and allergen information carefully before ordering.

FOOD ALLERGIES AND DIETARY RESTRICTIONS

Customers are responsible for reviewing ingredient and allergen information before purchasing and consuming our products.

If you have a food allergy, sensitivity, or dietary restriction, please contact us before purchasing if you have questions regarding a product.

A refund generally will not be issued solely because a customer did not review disclosed ingredient or allergen information before purchasing.

Nothing in this policy limits any rights or remedies provided by applicable law.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately. We will attempt to correct the address if the order has not yet shipped.

If an order cannot be delivered or is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Refunds for such orders, if approved, may exclude shipping charges and other costs that have already been incurred, to the extent permitted by applicable law.

LOST OR MISSING PACKAGES

If tracking information indicates that your package has not arrived as expected, please contact us so we can review the shipment information and, where appropriate, assist with a carrier claim.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, or other locations where the carrier may have left the package.

We will make reasonable efforts to assist with delivery issues, but refunds or replacements for packages confirmed as delivered will be evaluated on a case-by-case basis.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider and is outside Cedar’s Gourmet's control once the refund has been processed.

Original shipping charges are generally non-refundable unless the refund results from an error by Cedar’s Gourmet, a damaged or defective product, or otherwise as required by applicable law.

WHOLESALE AND COMMERCIAL ORDERS

Wholesale, restaurant, reseller, private-label, and other commercial orders may be subject to separate return, cancellation, replacement, and refund terms.

Any separately agreed written commercial or wholesale terms will apply to those orders where they differ from this policy.

CONTACT US

If there is a problem with your order, please contact us before returning or disposing of the product.

Cedar’s Gourmet LLC

Email: info@cedarsgourmet.com
Text: +1 (689) 529-2400
Online: Through the contact form on our website

Please include your order number whenever possible so we can assist you more quickly.

Nothing in this Return & Refund Policy limits any rights you may have under applicable federal or Florida consumer-protection laws.